Terms of Use

These Terms govern your use of hamptonsconsulting.ai and any consulting engagements you enter with us. By using this site or engaging our services, you agree to these Terms. If you don’t agree, please don’t use the site or engage us.

01Acceptance of these terms

These Terms of Use (“Terms”) are a binding agreement between you and Visual Country LLC, a New York limited liability company doing business as Hamptons Consulting .AI (“we,” “us,” or “our”). By accessing the site, contacting us, or entering into a consulting engagement with us, you represent that you are at least 18 years old and authorized to enter into these Terms on your own behalf and, if applicable, on behalf of the business you represent.

02Scope of the site

This site is an informational and marketing resource describing our consulting services. Nothing on the site constitutes an offer to perform services, a guarantee of availability, or professional advice that can be relied on without a signed engagement. We may change, suspend, or discontinue any part of the site at any time without notice.

03Consulting engagements

A consulting engagement begins only when we and the client have signed a written statement of work, letter of engagement, or master services agreement (each, an “Engagement Agreement”). The Engagement Agreement defines the specific deliverables, timeline, fees, and any terms that differ from or add to these Terms. In the event of a conflict between the Engagement Agreement and these Terms, the Engagement Agreement controls for that engagement.

We reserve the right to decline any prospective engagement for any reason, and to decline to continue an engagement if circumstances require (subject to the Engagement Agreement).

04Deposits & payment

All engagements require a non-refundable deposit before work begins, unless expressly stated otherwise in writing in the Engagement Agreement. The deposit secures the engagement slot on our calendar, reserves the team’s capacity, and initiates discovery and scoping work — all of which carry real cost regardless of whether the engagement ultimately continues.

Invoices are due on the terms specified in the Engagement Agreement (typically net 7 or net 15). Late payments accrue interest at 1.5% per month, or the maximum rate allowed by law, whichever is lower. We may suspend work on overdue accounts. All fees are exclusive of applicable taxes, which are the client’s responsibility.

05No-refund policy

All fees for consulting services are non-refundable, including the deposit and any subsequent payments, once the corresponding work has been performed or the corresponding phase of the engagement has begun. This policy exists because consulting is a time-based, capacity-limited service: when we commit to a client, we turn away other work, allocate senior team hours, and begin delivering strategic value from day one.

Specifically:

• Deposits are non-refundable from the moment they are paid. They compensate us for reserving capacity, conducting discovery, and preparing the engagement.
• Completed work is non-refundable. Once a phase, milestone, or month of retainer has been delivered, fees for that work are earned and non-refundable.
• Cancellation — if a client cancels mid-engagement, they remain responsible for any work completed or in progress at the time of cancellation, plus any non-cancellable third-party costs incurred on their behalf.
• Scope disputes — if a dispute arises about whether work meets the agreed scope, we will work in good faith to resolve it per the Engagement Agreement. Disagreement with strategic recommendations or business outcomes is not a basis for refund.

If you are unsure whether our services are right for you, we encourage you to book a discovery call before signing — this is what the discovery call is for.

06Intellectual property

Our materials

The site’s content, branding, frameworks, methodologies, templates, and other materials developed by us (“Our Materials”) are owned by Visual Country LLC or our licensors and are protected by copyright, trademark, and other intellectual-property laws. You may not copy, modify, distribute, publish, or create derivative works from Our Materials except as expressly permitted by us in writing or by the Engagement Agreement.

Deliverables

Unless the Engagement Agreement states otherwise, deliverables prepared specifically for a client (e.g. brand strategy documents, financial models, marketing plans) are licensed to the client for their internal business use upon full payment. We retain ownership of underlying methodologies, templates, tools, and general know-how used to produce those deliverables, and may reuse them on other engagements.

Client materials

You retain ownership of the materials you provide to us. By sharing them, you grant us a non-exclusive license to use them as necessary to perform the engagement.

07Confidentiality

Both parties agree to keep non-public information shared during an engagement confidential and to use it only to perform the engagement. Confidentiality obligations survive the end of the engagement. Specific obligations may be expanded in a mutual non-disclosure agreement or the Engagement Agreement.

08Acceptable use

You agree not to use the site or our services to:

• Violate any law or regulation.
• Infringe the intellectual-property or privacy rights of any person.
• Upload or transmit malicious code, or interfere with the operation of the site or our systems.
• Attempt to gain unauthorized access to any account, server, or data.
• Scrape, harvest, or mine content from the site for any purpose without our written consent, including for training machine-learning models.
• Impersonate another person or misrepresent your affiliation.

09Disclaimers

The site and our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Our services provide strategic advice and operational guidance based on our experience. They are not a substitute for legal, tax, accounting, or other licensed professional advice, and we do not guarantee specific business outcomes or results. See our Disclaimer for additional detail.

10Limitation of liability

To the maximum extent permitted by law, in no event shall Visual Country LLC, its members, officers, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with your use of the site or our services, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or related to these Terms, the site, or any engagement shall not exceed the fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

11Indemnification

You agree to defend, indemnify, and hold harmless Visual Country LLC and its personnel from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or the rights of a third party; or (c) the materials or information you provide to us.

12Governing law & disputes

These Terms and any dispute arising under them are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The parties agree that any dispute that cannot be resolved informally shall be brought exclusively in the state or federal courts located in New York County, New York, and both parties consent to the personal jurisdiction of those courts.

The parties waive any right to a jury trial to the extent permitted by law. Any claim must be brought within one (1) year after the cause of action arises, or it is permanently barred.

13Changes to these terms

We may update these Terms at any time. If a change is material, we will update the “Last updated” date at the top of this page and, where appropriate, notify you. Your continued use of the site or continuation of an engagement after the effective date of the revised Terms constitutes acceptance.

14Contact

Questions about these Terms? Contact us using the details below.